Right of withdrawal - Customer Consumer

Times and methods of exercising the right of withdrawal

Pursuant to and for the purposes of articles. 52 and following of the Consumer Code, the Consumer Customer is notified of the right granted by the law to freely exercise the right of withdrawal within 14 days of delivery to the consumer or to a third party authorized by the consumer of the Product (or of the last of the Products in the case of a single order for multiple Products). For the purposes of the correct and timely exercise of the right of withdrawal, the Consumer must send within the 14 day period above, his express declaration of intention to withdraw by filling in the whole form below. The Customer must return the goods within a maximum of 14 days from the date on which he sent the withdrawal notice to T.F.G. (DDP – T.F.G. headquarters, Potenza Picena MC). Products purchased online or by phone or email cannot be refunded or returned to physical stores, unless otherwise expressly agreed in writing by T.F.G. It is recommended to send the Products to be returned using an insured courier for the purpose of tracing the shipment. The returned Products must be shipped in their original packaging or, if damaged, in an equivalent size and resistance package, with the purchase receipt attached.
The delivery costs for returning the Products are charged to the Customer; any cost incurred by the Customer for the Returns of purchased items will not be accepted without the above procedure being followed. Refund of sums In case of exercise of the right of withdrawal, T.F.G. will undertake to reimburse the sums to the Customer within 14 days from the date on which he received the customer’s notice of withdrawal. In any case, T.F.G. may suspend the refund until it has received the goods sent back by the withdrawing Customer or until the consumer has demonstrated that he has sent the goods back within the terms. Refunds will be made with the same payment method provided for the purchase..

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